Returning Damaged / Defective Items
In case of Damage or defect, process can often be expedited by providing a digital image of the damage or defect along with the clear descreption of the problem) in an email to our support team.In many cases,action (in the form of replacement,refund or account credit can be taken as soon as substantiation of the claim has been provided by the customers.you must make make this request within 14 days of receiving the shipment.
Damage/defect cannot be varified over the phone.
Under no circumstance does www.timbertick.com remburse (or provide credit) for return shipping coasts incurred by the customer.
Who covers the return shipping cost?
www.timbertick.com will provide a prepaid return shipping Label in cases where items have arrived in damaged condition or defective.
For all other cases, return shipping cost are the resposibility of the customer.
What is the return process usually entails?
if you have requested a REFUND be advised that returning funds usually taked 5-7 business days to apper in the acount due to make the purchase (Depending on the processing speed of the bank that issued the funds}
If you have requested account CREDIT be advised that returning fund usually take 1 busines day to apper in your account this credit,once available,must be used to make a purchase on www.timbertick.com. this credit will be valid for 1 year from the date it issued.
If you have requested an EXCHANGE in a different size or style,an email will be sent letting you know once the reprint has been initiated.