FREQUENTLY ASKED QUESTION (FAQ)
Welcome to our FAQ page! we're here to help make your shopping experence as smooth as and enjoyable as possible.below you'll find answer to some common question about our handcrafted items,orders ,shipping and more.
General Questions
What kind of items do you sell?
we specialize in beautifully handcrafted items including wooden wall clocks,homr cecor and more all mare with care by skilled artisans.
Are all product handmade?
yes!every item in our store is thoughfully crafted by hand meaning each piece is unique and may very slightly in color,textire,or size.
Do you offer custom or personalized orders?
No,At this time we do not offer custom or personalized orders.
Ordering and Payment
How do i place an order?
Simply browse our shop add your favorite item to the cart,and proceed to check out.it's quick and easy.
What payment method you accept?
we accept major credit cards (Visa,Mastercard, American Express.paypal,Apple Pay)
Can i modify or canxel my order after placing it?
Because our items are often made to order,we recommend contacting ud within 24 hours of purchase if you need to make changes or cancel.
Shipping and Delivery
where do you ship?
we currently ship within United States.(At this time we only ship within the contigious United States. we do not offer shipping to hawaii,Alaska or U.S. territories,
Please Note:We do not ship to united military Bases including APO,FOB or DPO addresses.
How long does shipping take?
Processing time very depending on item. but most orders are shipped 2-3 business days.Delivary times very by destination.
How can track my order?
once your order ships,you'll receive a conformation email with a tracking number so you can follow your package's journey.
Return and Exchage:
What is your returne policy?
we want you to love your purchase! if you are not complectly satisfied, you can request a return or exchange within 14 days of receiving item.some custon pieces may not be eligible for return.
How do i stare a return or exchange?
Please email us at admin@timbertick.com with your order number and the reason for return.we'll guide you through the process.
Still have a Question.
Feel free to contact us at admin@timbertick.com or customer service page.We're always happy to help.